Support
Write to us and a real person on the team will get back to you.
Help with the appsupport@usepure.app
Subscriptions and billingbilling@usepure.app
Privacy and your dataprivacy@usepure.app
Ideas and feedbackfeedback@usepure.app
Questions
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions → Pure → Cancel Subscription. Deleting the app doesn't cancel it. You keep access until the end of the period you paid for.
How do I restore my purchase on a new phone?
Sign in to the App Store with the same Apple Account, open Pure and go to Profile → Subscription → Restore purchases.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
A result looks wrong. What should I do?
Send the barcode number and a photo of the ingredient list to support@usepure.app. We'll check the product and fix it.
How do I delete my account?
In Pure, go to Profile → Delete account. Can't open the app? See Delete your account.